Support
How do I start?
Tap Choose from Photos and pick a photo or video. Redakt looks for faces, and in photos and screenshots it also finds text, QR codes and barcodes. If the original is stored only in iCloud, Photos downloads it first, so stay online until the import finishes.
A mask missed a face or slipped off. How do I fix it?
Pause or scrub to the moment, select the mask and drag it or its corners into place. Redakt saves a keyframe at that moment. With Pro, tap Track mask forward to keep following the face from there. Tap the add button to draw a new mask over anything Redakt didn’t find.
Which style should I use?
Solid is the safest choice for anything that must stay hidden. Blur and Pixelate look softer, but strong enhancement can sometimes make shapes readable again.
What do the orange moments on the timeline mean?
They mark places worth checking, like a face that turns, gets covered or leaves the frame. Open Review to step through each one and mark it checked. Export shows anything you haven’t checked yet.
Can the audio give something away?
Yes. Names, voices and background sounds can reveal more than a face. Turn audio off on the Export screen to share a silent copy.
How do I save or share the result?
Redakt exports a new copy and never changes your original. Tap Save to Photos or Share. Saving asks for add-only access to Photos. If you decline, Share still works.
What’s free, and what do Pro and Ultimate add?
Free includes face, text and code detection, photo exports and 3 video exports a month. Pro is a one-time purchase that adds masks that follow moving faces, saved projects and unlimited video exports up to 1080p. Ultimate adds 4K export. If you buy Ultimate after Pro, the App Store charges the Ultimate price shown.
How do I restore a purchase on a new iPhone?
Open Settings in Redakt and tap Restore purchases while signed in with the Apple Account you used to buy the upgrade.
How do I get a refund?
Apple handles App Store refunds. Request one at reportaproblem.apple.com.
Does Redakt upload my photos or videos?
No. Detection and rendering happen on your iPhone. The app sends a few usage events and crash reports that never include your media. See the privacy policy.
Still stuck?
Email redakt@abeyio.com with your iPhone model, iOS version and what happened. Please describe the problem rather than attaching private photos or videos. We usually reply within two working days.